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Privacy Policy

Last Updated: 05.12.2024

At Official Plates, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We collect personal details you provide, such as your name, email address, phone number, billing information, and vehicle registration details when placing an order or creating an account.

1.2 Automated Information: Certain information is automatically collected when you visit our website, including your IP address, browser type, device details, and website usage data through cookies and similar technologies.

1.3 Registration Documents and Identification: In line with DVLA regulations, we may collect and securely store your vehicle’s registration document and identification information for up to 3 years. This is used solely for verification and legal compliance purposes.

2. How We Use Your Information

2.1 Order Fulfillment: We use your personal information to process orders, communicate order updates, and provide customer support.

2.2 Improvement of Services: Your information helps us improve our services, personalise your experience, and analyse website usage trends.

2.3 Marketing Communications: With your consent, we may send promotional emails, newsletters, and updates about our products and services. You can opt out anytime.

3. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share it under the following conditions:

3.1 Service Providers: Trusted partners, such as payment processors and shipping providers, may access your information to facilitate services.

3.2 Legal Compliance: Information may be disclosed to comply with legal obligations, protect our rights or others’ rights, or fulfill DVLA requests regarding registration documents.

4. Security

We implement industry-standard security measures to protect your personal information against unauthorised access, disclosure, or alteration. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Updates: You can access, update, or correct your personal information by logging into your account or contacting us.

5.2 Opt-Out: You may opt out of marketing communications by following instructions in our emails or contacting us directly.

6. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect information from individuals under this age.

7. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. Updates will be posted on our website, and the “Last Updated” date will be revised.

8. Contact Us

For questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: Available on our Contact page
  • Phone: Available on our Contact page

Thank you for choosing Official Plates. We value your trust and are committed to safeguarding your privacy and complying with all DVLA regulations.

Who We Are

Our website address is: https://officialplates.co.uk.

Comments

When visitors leave comments on the site, we collect the data entered in the comments form, along with the visitor’s IP address and browser user agent string to assist in spam detection.

An anonymised hash of your email address may be shared with Gravatar to check if you use their service. The Gravatar privacy policy is available here. Once approved, your profile picture will be visible alongside your comment.

Media

Avoid uploading images with embedded location data (EXIF GPS) to the website, as visitors can download and extract this data.

Cookies

  • If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These cookies last 1 year.
  • Temporary cookies are set on the login page to determine browser compatibility and are discarded when you close the browser.
  • Login and screen preferences cookies may last from 2 days to 1 year, depending on your choices.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos or articles). Embedded content behaves as though you visited the external website and may collect data, use cookies, or track interactions with the content.

Data Retention

  • Comments: Retained indefinitely for continuity and moderation.
  • User Accounts: Personal information provided during registration is stored in user profiles, editable by users and administrators, except usernames.

Your Rights Over Data

You may request:

  • An export of your personal data.
  • Deletion of your personal data (excluding data required for administrative or legal purposes).

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Thank you for trusting Official Plates!