Frequently Asked Questions

Find answers to your questions about personalised number plates, ordering, legal requirements, delivery, and more on our comprehensive FAQ page. Get the details you need quickly and easily!

If you have questions regarding licence plates that we have not answered below, please contact us and we will try to help you.

How to Order Number Plates

Buying your new number plates has never been simpler. At Official Plates, you’ll purchase directly from us, ensuring a smooth production and delivery process. This guarantees high-quality, fully compliant licence plates at the best price, wherever you order from.

Follow these easy steps to order your number plates:

  1. Choose Your Plate Size
    Select your desired number plate size, then click the ‘Customise’ button to begin creating your plates.
  2. Enter Your Registration Number
    Carefully enter your registration number, then personalise your plates to suit your style. Choose from premium options such as 3D gel, 4D, or 4D gel, or opt for the classic printed plate design.
  3. Add Optional Extras
    Enhance your plates with optional extras such as a border around the edge or badges like the UK Union Jack in 3D gel, perfect for travel in Europe. If you drive a fully electric vehicle, you can also select the green flash to highlight your eco-friendly choice. Be sure to choose your preferred fixing method too.
  4. Make Your Payment
    Complete your purchase using one of the available payment options.
  5. Submit Required Documentation
    Don’t forget to provide the necessary documents, including proof of identity and proof of entitlement to the registration number. These must be submitted before we can manufacture your plates.

Your new number plates will soon be on their way!

 

Yes, all 3D gel and 4D number plates are fully road legal and MOT compliant, as long as

  1. The registration number spacing is as per the DVLA documentation.
  2. Font used is Charles Wright, and the size is 79mm x 50mm (for UK number plates) or 64mm x 44mm (for bikes and imported vehicles.
  3. Number Plate Registration is fully Black.
  4. Licence plate has the supplier details and British Standard Mark BSAU145e along bottom of the plate.

Yes, and rightly so. All our number plates are made using the highest quality material that meet the British Standards BSAU145e. Our printed, 3d and 4d reg plates are picked up by speeding cameras, ULEZ, Congestion, Barriers, Tunnels etc.

As a DVLA registered number plate supplier, we are obligated to see proof of entitlement to the registration number and identification of the buyer. This ensures the number plates are going into the correct hands. 

  • You can send any 1 of the below to prove identity of the Buyer.:
    • Drivers License, doesn’t have to be issued in UK
    • National Identity ID card
    • Utility bill or Council Tax statement dated within the last 6 months.
    • A Bank or Building Society statement dated within the last 6 months.
  • You can send any 1 of the below to prove entitlement to the registration number:
    • V5C, Log Book
    • Green New Keeper slip
    • V750, Certificate of Entitlement
    • V778 Retention Document
    • V11 Tax Renewal Reminder
    • eV948 Nnumber Plate Authorisation Certificate

Both names do not need to match, however, one of the documents must match the delivery address.

You can upload your documents during the ordering process, alternatively you can send them via email, WhatsApp or post.

No, licence plates do not come pre-drilled. The screw holes on number plates can differ from one car to another, the hole position on the front can be different to the back number plate. Therefore, we have no way of knowing where the required holes are. 

You have 3 options for fitting your number plates

  • Double sided self-adhesive Sticky Pads (Surface Must be 100% Clean and Flat)
  • Screws & Caps (Drill plate from the back and to not overtighten the screw)
  • Plate Holders (No need to created new screw holes or stick tape)

 

1. Fitting Number Plates with Sticky Pads

Sticky pads provide a clean and easy way to attach number plates without drilling holes.

What You Need:

  • Double-sided adhesive sticky pads designed for number plates.
  • (Optional) Cleaning materials (soap, water, alcohol wipes, or a degreaser).
  • A cloth or microfiber towel.
  • Masking tape
  • The Surface must be flat

Steps:

  1. Mark the area

    • If the plate is not in a recess, apply masking tape around edge of the original plate to mark where new plate will go.

  2. Clean the Surfaces:

    • Thoroughly clean the surface of the vehicle where the plate will be attached.
    • Ensure the back of the number plate is clean and dry.
    • Use alcohol wipes or a degreaser to remove any grease or dirt.

  3. Apply the Sticky Pads:

    • Place sticky pads evenly evenly across the back of the number plate.
    • Use 4-6 pads depending on the plate size.

  4. Attach the Plate:

    • Firmly press the plate onto the vehicle, starting from the centre and working outward.
    • Hold and press the plate in place for 30 seconds to ensure a strong bond.

  5. Final Check:

    • Inspect the alignment and make sure the plate is securely attached.

2. Fitting Number Plates with Screws and Caps

This method is suitable for vehicles that already have pre-drilled holes for number plates.

What You Need:

  • Screws (appropriate size for your vehicle).
  • Screwdriver or drill (if holes are not pre-drilled).
  • Screw caps (to match the color of the plate background).
  • A level for alignment.

Steps:

  1. Remove Old Plates (if applicable):

    • Unscrew the old plate and set aside the screws and caps for reuse, if suitable.

  2. Align the New Plate:

    • Position the number plate on the mounting area, aligning it with the pre-drilled holes.

  3. Drill New Holes (if needed):

    • If there are no pre-drilled holes, mark the plate where you need to drill, use original plate as a template (if applicable)
    • Drill small holes from back of the plate, being careful not to crack or damage it.

  4. Screw the Plate In:

    • Secure the number plate to the vehicle using the screws.
    • Avoid over-tightening as this can crack the plate.
    • Click close the coloured screw caps (if applicable)

  5. Check Alignment:

    • Use a level to confirm the plate is straight.

3. Fitting Number Plates with Plate Holders

Plate holders allow for easy installation and removal of number plates.

What You Need:

  • A plate holder (appropriate for your vehicle and plate size).
  • Screws
  • Rubber Shock Absorbers (optional)
  • Screwdriver (if screws are required).

Steps:

  1. Install the Plate Holder:

    • Position and insert the number plate shock absorbers into the holder
    • Attach the plate holder to the vehicle using screws.

  2. Insert the Number Plate:

    • Slide or clip the number plate into the holder.
    • Ensure it is securely fitted and doesn’t wobble or rattle.

  3. Secure the Plate:

    • Some holders have additional clips or locking mechanisms; engage these to hold the plate firmly in place.

  4. Check Stability:

    • Gently tug on the number plate to ensure it is securely held by the holder.

Additional Tips:

  • Always check your local laws regarding the positioning and fixing methods for number plates.
  • Ensure the plates are aligned and visible, as misaligned or loose plates can lead to fines or penalties.
  • If unsure, consult a professional to install your number plates.

Number plates are created shortly after receiving your order with the necessary supporting documents. Once number plates are printed, they cannot be changed or cancelled. 

If you need to cancel or change your order, you need to get in touch within 1 hour of placing the order to find out if the plate has been made. If plate hasn’t been made, we can cancel the order and offer you a full refund or you can change the order.

If plate is already made, then we cannot cancel the order, nor can we offer a refund. You can have the plate delivered to you or request they be destroyed. 

We aim to despatch number plates within 1 working day of receiving the order with supporting documentation. Orders received before 2pm with the relevant documents are usually despatched on the same working day, or next working day. 

If your order is urgent and you need it urgently, please call us and we will work with you to get it shipped out and delivered as soon as possible.